Shop Policies

Shipping

Orders are shipped within 3-5 business days after placing your order. We ship via USPS Mail and most shipments arrive in 2-4 business days. Please note that due to the pandemic orders may arrive later than the usual delivery time. Continue to track your order and contact the post office if there are any problems with delay. This is out of our control. When your order ships you will receive an email with tracking information to your email address provided. Free Shipping on all orders above $75.00 within the United States.

Please note: When placing your order, please double check the shipping address before checking out. We can not be held responsible for return mail due to customer error. If for some reason your item is returned to us, you will be responsible for paying the shipping fee to ship the order back out to you. If you make a mistake during checkout and input the wrong address, please contact me right away. If item has not shipped yet, I can make the change on your order with correct information.

UPDATE 11/15/2020: We are only shipping outside of the US to Canada until further notice. International orders are experiencing major delays and we have decided to stop international shipping until further notice. We apologize for the inconvenience and hope to begin shipping internationally after the pandemic ends. We offer international shipping and the rates are automatically calculated at checkout. Customer is responsible for custom fees related to shipping cost.

*If you receive your product and it is damaged in transit to your destination, please contact us immediately with proof of damages. We will reship a replacement product to you once we have all the information needed.

Pickup orders are not available at this time


Returns

We can not accept returns or exchanges on our products. They are all handcrafted and made in small batches so we can not restock them. Once our products leave our shop, we can not guarantee their purity. If for some reason you are not satisfied, please contact us within 5 days of receiving your purchase. We will do our best to come to an agreeable solution.

Cancellations

Once you place an order, the order can not be cancelled. Modifications can be made dependent on the request.

Please note:

It is always best to do a small patch skin test on your arm to verify if any allergies to a natural ingredient exist. If any adverse reaction develops, stop use immediately and contact a physician. Naturally Devine Wellness cannot be held responsible for any allergic reactions caused by an ingredient in one of our products as every individual has different sensitivities to certain ingredients that are out of our control.

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